Return Policy Page
Last updated: 12th December, 2023
Thank you for choosing SVA Global Marketplace for your shopping needs.
Our Support Refund Policy is designed to ensure a hassle-free experience for our valued customers.
1. Refund Eligibility Within 7 Days:
Customers are eligible to request a refund within 7 days of the purchase date. This window provides ample time to assess the product or service and ensures that our customers are satisfied with their purchase.
2. Easy Refund Initiation from Your Dashboard:
Initiating a refund is made simple for our customers. Within their user dashboard, there is a dedicated section for managing orders. Here, customers can easily initiate a refund request by selecting the specific order and following the guided refund process.
3. Assistance for Refund Process:
If customers encounter any difficulties during the refund initiation process, our customer support team is readily available to assist. Simply reach out to us at support@svamarketplace.com, and our dedicated support representatives will guide you through the steps or address any concerns you may have.
4. Timely Refund Processing:
Upon receiving a valid refund request, we are committed to processing refunds promptly. Customers can expect the refunded amount to be processed within a reasonable timeframe. The exact timeline may vary based on the payment method used, but we strive to complete the process efficiently.
5. Additional Assistance for Product Issues:
Customers experiencing issues with the purchased product or service can also seek assistance within the 7-day window. If you encounter any challenges, don't hesitate to reach out to our support team. We are here to help resolve product-related issues and ensure your satisfaction.
Contact Us:
For refund requests, assistance, or any other inquiries, please contact our support team at support@svamarketplace.com.
By using SVA Global Marketplace, you agree to comply with our Support Refund Policy.
We appreciate your trust in our platform and strive to provide you with excellent customer service.
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